Free Play has arrived at Muckleshoot Casino! Set up your Personal Identification Number (PIN) at the Players Club beginning Thursday, October 16, 2014 at 6am. For a limited time, Players Club members and eligible team members will receive a bonus $5 Free Play credit along with a "How to Download Free Play" pocket guide when they set up their PIN for the first time. Players may also begin converting their Players Club points into Free Play credits directly at the machine at the rate of 300 points to $1. In comparison to the current point-to-cash converstion rate, players will receive 25% MORE VALUE.
Free Play is currently available on select machines, and all machines idenfitied with a red diamond-shape "shelf wobbler" are Free Play accessible. The first machines to have Free Play available are in the non-smoking section of the Casino. To better help our guests understand Free Play offered at Muckleshoot Casino, please refer to the Frequently Asked Questions (FAQ) below:
WHAT IS FREE PLAY?
Free Play credits are promotional dollars loaded onto your account for you to use for play on video gaming machines at Muckleshoot Casino. Free Play cannot be cashed out and must be played before they expire. All winnings from Free Play credits are yours to keep and can be cashed out.
WHEN DOES FREE PLAY EXPIRE?
Free Play expires 30 days from the date of issuance. This includes any points you convert to Free Play. During an active session, any remaining Free Play will be re-deposited back into your Free Play balance automatically, and will be available for use when you reinsert your Players Club card into the next machine.
HOW DO I GET FREE PLAY?
You can get Free Play by winning a promotion, by converting your points to Free Play, or as a reward for your loyalty through our Players Club program.
HOW DO I USE FREE PLAY?
You may download any Free Play you have available by following the directions listed in the "How to Download Free Play" pocket card. If you have additional questions, please see a Muckleshoot Casino team member.
DO I EARN POINTS WHILE USING FREE PLAY CREDITS?
No, points will be earned by playing with cash or the winnings from Free Play credits.
CAN I CONVERT MY FREE PLAY BACK INTO POINTS IF I DON'T USE ALL OF MY FREE PLAY?
No, once points are converted to Free Play, they operate as Free Play with the same limitations, including an expiration after 30 days.
WILL I EARN POINTS ON A MACHINE WITHOUT INPUTTING MY PIN?
Yes, you will continue to earn points on your account as long as your Players Club card has been properly inserted into the machine. You will be able to see the points you've accumulated per session under "session points" located on the lower left of the screen.
WHAT HAPPENS IF I DON'T SET UP A PIN?
Currently, PINs are only required if you want to access Free Play. To be eligible for the $5 Free Play credit or to begin converting your points to Free Play, you must set up a PIN.
WILL THE PLAYERS CLUB KNOW WHAT MY PIN IS AFTER I SET IT UP?
No, the Players Club attendants cannot see your 4-digit PIN. The system will reject certain PIN combinations for security purposes. 1234, 4321, 1111 (or any repeating sequence of numbers) as well as the Player's birthday as a PIN will be rejected.
WHAT HAPPENS IF I FORGET MY PIN?
If you enter the wrong PIN at the machine, you will have four additional attempts before your account locks. You will continue to accumulate points as you play without your PIN but will not be able to access your Free Play balance until you visit the Players Club to have your PIN reset. There is no limit to how many times you can reset your PIN.
WHAT IS THE MINIMUM AND MAXIMUM AMOUNT OF FREE PLAY I CAN DOWNLOAD ONTO THE MACHINE?
Free Play is available in whole dollars only, with a minimum of $1 and a maximum of $1,000 per transaction, with a maximum of $10,000 per day.