FAQ: Loyalty Program

Do you have a loyalty / rewards program? How much does it cost?

Yes, the Preferred Players Club card is a free membership that allows you to accumulate points for carded play and all accumulated points allow you to redeem for a variety of rewards. To learn more about the program and its benefits, please visit our Players Club section.

I didn’t receive my rewards mailer this month. What happened?

All of our monthly rewards mailers are based on your play using your Preferred Players Club card two months prior to the month in question. For example, receiving a May 2011 Rewards Mailer means that you have met a minimum of 500 points during your carded play in March 2011. Additional rewards are based on our monthly rewards criteria table.

View Monthly Rewards Table (Revised 1/1/2014)

If you feel that you have qualified for a rewards mailer, we request that you come into the Casino and speak with a Players Club Attendant at the Preferred Players Club. If you did qualify, verify your mailing address to ensure that our records are up to date and you may then request a reprint of your rewards. Please note that only supervisors have the authority to reprint rewards coupons so please ask for a supervisor. You may call in advance to ask whether a supervisor is on duty.

I didn’t receive my birthday mailer. What happened?

Our birthday rewards program is based on your play using your Preferred Players Club card the year prior, however, birthday rewards are also offered to guests without a birthday mailer. Just come in to the Casino during your birthday month and you are automatically eligible to receive your birthday gift if you earn 200 base points. Also, if you come to the Casino on your actual birthday, you will earn triple points for all play using your Preferred Players Club card as well as a free ice cream at the Sweet Shoppe. You may request a voucher at the Preferred Players Club. If you believe you should have received a birthday mailer, please verify your mailing address with a Players Club Attendant.

I didn’t receive any coupons this month. Can I still earn the gift of the week?

Yes, you are able to obtain a gift on our merchandise days by earning 200 base points of carded play the day of the giveaway. Once you have accumulated enough points, visit the Preferred Players Club and an attendant will be happy to assist you.

What is a win/loss statement and how can I request one?

A win/loss statement is a document that reflects your carded play for one year in accordance to our system. Realize that a win/loss statement is only an estimate, dependent on the proper usage of the Preferred Players Club card, and only shows carded Machine play. You may request a copy of your win/loss statement in two ways: you may come into the Casino and request a copy at the Preferred Players Club, provided that you present a valid photo ID, or you may fill out the Win/Loss Statement Request Form along with a copy of your valid photo ID and mail it to the Casino. Please note that if you choose the mail-in option, you must have your signature notarized. After notarization, you may send it to:

Muckleshoot Casino
Attn: Preferred Players Club Manager
2402 Auburn Way South
Auburn, WA 98002

A win/loss statement can take up to 2 weeks for completion. Download a win/loss form here.


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