WHAT IS THE MINIMUM AGE REQUIREMENT TO ENTER THE CASINO?
The minimum age to enter the Casino is 21. Children or minors under the age of 21 are allowed to dine in the Muckleshoot Restaurant and Food Hall areas, as long as they are accompanied by an adult 21 years of age or older. When entering the Casino, all minors must follow the river which is drawn into the carpet to ensure this is the only path taken by the minors and accompanying adults en route to their dining outlet destination. Minors cannot sit with parents or adults as they are gaming, and minors cannot be left unsupervised or left in restaurant or eating area while parents or adults patronize the Casino. All minors must leave when their party has finished their dining experience.
SHOULD I BRING MY ID?
Yes, all guests must have a valid photo ID as part of enhanced security protocols. Every guest will be required to show a valid photo ID to gain entry. Acceptable identification will include a valid state-issued Driver's License, a passport, or a military or Tribal ID. Security will conduct a weapon detection screening upon arrival.
DOES THE CASINO OFFER A NON-SMOKING SECTION?
Yes, the Casino offers the biggest non-smoking facility in the state.
DOES THE CASINO HAVE A HOTEL?
DOES THE CASINO OFFER RV PARKING?
No, at this time, the casino does not allow RV, semi, or oversized parking.
DOES THE CASINO OFFER BUSES OR SHUTTLES TO AND FROM THE CASINO?
No, the Casino does not currently offer shuttle services. We are, however, located on the local bus route.
WHERE DO I GO TO APPLY FOR A JOB AT MUCKLESHOOT CASINO?
Please visit our Careers page for current openings and to apply.
WHY ARE THERE DIFFERENT COLORED CASH REDEMPTION TICKETS?
Beginning April 4, 2022, Muckleshoot Casino will offer guests the enhanced convenience of a single-colored cash redemption ticket. When it’s time to collect your winnings, all printed cash tickets will be redeemable anywhere, regardless of where you play. Choose the ease of a cash redemption kiosk or enjoy the friendly, personalized service found at Muckleshoot Cashier. All tickets must be redeemed within 30 days of issuance.
WHAT TYPES OF GAMES DO YOU OFFER?
The Casino offers a total of over 3,000 video gaming machines, with the greatest variety of themes under one roof. We also offer a wide range of table games!
DOES THE CASINO OFFER BINGO?
Muckleshoot Bingo operates separately from the Muckleshoot Casino, but is located convienently close, just across Auburn Way. Please visit Muckleshoot Bingo for more information.
HOW MANY RESTAURANTS DO YOU OFFER?
The Casino offers a variety of tasty restaurant choices to satisfy your cravings! Please visit our Restaurants page for business hours, specials and sample menus.
HOW MANY BARS DO YOU HAVE?
The Casino has multiple locations that offer bar service. Enjoy your favorite cocktail, beer or wine without having to leave your favorite VGD (video gaming device) or table game. Please visit our Bars page for business hours and specials.
WHAT ARE THE BUSINESS HOURS OF YOUR DINING ESTABLISHMENTS?
DO YOU HAVE ANY RESTAURANTS IN THE NON-SMOKING SECTION?
CAN I BRING MINORS INTO THE RESTAURANTS?
Children or minors under the age of 21 are allowed to dine in the Muckleshoot Restaurant and Food Hall areas, as long as they are accompanied by an adult 21 years of age or older. When entering the casino all minors must follow the river which is drawn into the carpet to ensure this is the only path taken by the minors and accompanying adults enroute to their dining outlet destination. Minors cannot be left unsupervised or left in restaurant or eating area while parents or adults patronize the Casino. All minors must leave when their party has finished their dining experience.
DO YOU OFFER DISCOUNTS TO SENIORS?
Periodic discounts are offered to seniors 55 and older. Keep an eye on our website for dining- and gaming-specific promotions and deals.
DO I NEED TO BUY TICKETS TO WATCH A SHOW?
Yes, tickets are required to enjoy the singular entertainment lineup offered inside the state-of-the-art Muckleshoot Events Center.
HOW DO I MAKE A RESERVATION FOR AN EVENT?
Our events do not offer table reservations at this time.
DO ENTERTAINMENT EVENTS ENFORCE A DRESS CODE?
Yes, the casino does kindly ask that you refrain from the following:
- Head coverings including but not limited to baseball caps, doo-rags, beanies and bandanas.
- Footwear including work boots, slippers, open-toe sandals (men), flip flops (men and women), torn or soiled shoes.
- Pants and shorts including athletic shorts, baggy pants or jeans, swim trunks, “sweat pants,” pajama pants or shorts, and dirty/ripped clothing.
- Shirts including athletic jerseys, sleeveless/muscle shirts, tank tops, sweat or warm-up suits, and dirty/ripped/offensive shirts.
Collared shirts and dress slacks are preferred for gentlemen. Management reserves all rights to deem attire unsuitable and restrict entry.
DO YOU HAVE A LOYALTY / REWARDS PROGRAM? HOW MUCH DOES IT COST?
Yes, Muckleshoot Rewards is a free membership rewards program that allows guests 21 years of age and older to accumulate points for carded play. Accumulated points can be redeemed for a variety of rewards. To learn more about the program and its benefits, please visit our Muckleshoot Rewards section.
I DIDN’T RECEIVE MY REWARDS MAILER THIS MONTH. WHAT HAPPENED?
Currently, our monthly rewards mailers are based on your play using your Muckleshoot Rewards card.
If you feel you qualified for a rewards mailer, but did not receive one, please visit Muckleshoot Rewards with a valid photo ID to have an attendant assist you, or visit one of the many self-serve kiosks on property. If you did qualify, verify your mailing address to ensure our records are up to date.
I DIDN’T RECEIVE MY BIRTHDAY MAILER. WHAT HAPPENED?
Our 2023 Birthday Rewards Program is based on your play using your Muckleshoot Rewards card. Qualifying guests will receive an invite for a special treat.
WHAT IS A WIN/LOSS STATEMENT AND HOW CAN I REQUEST ONE?
A win/loss statement is a document that reflects your carded play for one year in accordance to our system. Realize that a win/loss statement is only an estimate, dependent on the proper usage of your Muckleshoot Rewards card, and only shows carded machine play.
You may request a copy of your win/loss statement in two ways: you may come into the Casino and request a copy at Muckleshoot Rewards, provided you present a valid photo ID, or you may log into the Player Portal and have your Win/Loss statement delivered to your email address.
ARE MINORS ALLOWED IN THE BANQUET ROOMS?
Yes, Muckleshoot Events Center allows for the ingress and egress of minors under the age of 21. Although minors are allowed in the meeting space, they must be accompanied by an adult guardian at all times and cannot be left unattended.
WHAT SERVICES DOES THE BANQUET DEPARTMENT PROVIDE?
The Banquet department handles everything from the set-up of tables and chairs (including linens, standard centerpieces, silverware, glasses, cups, napkins, etc.) to the event’s teardown. Please let us know of any special accommodations you will need and we will do our best to ensure it happens.
IS A DEPOSIT REQUIRED PRIOR TO A SCHEDULED EVENT?
Yes, a deposit, as well as a simple service contract, are required to secure any event space. Deposits vary from $200-$750, depending on the specific venue.
ARE DEPOSITS REFUNDABLE SHOULD I CANCEL MY EVENT?
Only in extraordinary circumstances will the deposit for an event be returned on an event cancellation.
MAY I BRING IN OUTSIDE FOOD?
No, it is generally not permissible for guests to bring outside food into the venue. Catering is offered by the Casino’s excellent culinary team. Cakes, however, may be catered through an outside vendor.
DO YOU OFFER CUSTOM CAKE SERVICES?
Yes, our talented chefs can create one-of-a-kind cakes that combine breathtaking designs with scrumptious flavor combinations.
DOES MUCKLESHOOT CASINO PROVIDE BAR SERVICES FOR EVENTS?
Yes, we offer full bar services free of charge should the beverage minimum be met. If not, bar service is available at a nominal fee.
WHAT KIND OF EVENTS CAN YOU HOLD IN THE BANQUET ROOMS?
We can organize a variety of large and small business meetings, corporate trainings, retreats, holiday parties, birthday celebrations, family reunions, class reunions, weddings, receptions, baby showers, bridal showers and more.
IS THERE A ROOM RENTAL FEE?
If food and beverage minimums are not met, a room rental fee may be required.
DOES MUCKLESHOOT CASINO OFFER AUDIO/VISUAL SERVICES?
Yes, we offer state-of-the-art audio and visual systems, including podiums and easels. Please contact us for a list of available equipment and pricing.
DO I NEED TO PAY SALES TAX FOR MY EVENT?
No, Muckleshoot Casino is a sales tax-free property. As an enterprise existing on sovereign nation land, we can save you up to 10% over our competitors.
HOW LONG CAN WE OCCUPY THE SPACE?
You may occupy the space as long as you want; however, as a standard, unless otherwise specified by the guest, all banquet rooms are booked for five hours. The duration of an event may be limited due to peak seasons and other bookings. Fees may apply for extra long events.
IS THERE PARKING AVAILABLE FOR MY GUESTS?
Yes, we offer a seven-story parking garage featuring more than 2,700 spaces as well as outside surface parking.
DOES THE CASINO PROVIDE SECURITY?
Yes, Security is always posted at all entrances for large group events. If your group needs additional security, please let us know.